Frequently Asked Questions

Frequently Asked Questions

FAQ

The most common questions asked about ordering wine in Ontario.

How do I buy wines and spirits listed on your web-site?

Please click on the "Add to Cart" button and your order will be added to your cart. When you picked all of your products, go to the cart page and click on the pick up or delivery options and enter your address if needed. You can pay online.

You can also  place an order by telephone at 416-735-2401 or email macedonap@rogers.com.

If the product you want is marked "In Stock", we can place your order within a few days and you can pick it up or we can arrange for delivery.

If the product you want currently "Out of Stock", please contact us and will give your order to the LCBO  and contact you when the product arrives from Macedonia.

Please note the you must be at least 19 years old to buy alcoholic products in Ontario.

How much wine or spirits do I have to buy?

All of the wines and spirits come in cases of 6 bottles.

Do you sell Macedonian Beer-Pivo?

In the past we have carried Macedonian Beer-Pivo. Unfortunately at this time we cannot import the Macedonian beer
due to technical issues with the LCBO. We are working with the LCBO and breweries in Macedonia to fix
this issue.

Can I order wines and spirits if I don’t live in Ontario?

Unfortunately, no. We are only licensed to import wines and spirits into Ontario. We are not able to ship
alcoholic products to other provinces or countries. Please contact us, we may be able to help you find an
importer for our products where you live.

Do you deliver wines and spirits to me or do I have to pick up my order?

We have a location for pick up in the north part of Toronto, close to Victoria Park Avenue and Steele's Avenue. We can arrange for a pick up at one of the Macedonian Orthodox Churches in the GTA for larger orders.

We also have a company that can deliver your order for a fee.

How do I know what chemicals might be in the wine and spirits I want to buy?

Each product we order from Macedonia has a minimum of 2 laboratory tests.

First, the winery or distillery in Macedonia must test each product before it can be exported.
Second, the LCBO tests each product before they are released for sale in Ontario.

Our products consistently test with very low or non-existent levels of any chemicals, including herbicides
and pesticides. Our products also have very low levels of sulfates compared to other wines.

When do I pay for my order?

You can pay for your order when you pick up your order.

If you want your order delivered, you must pay for your order and delivery fee before it can be delivered.

How do I pay for my order?

You can pay for your order with cash, cheque or e-transfer.

Do I get my bottle deposit back?

Yes. Return all empty bottles and cans to the Beer Store for a full refund of your bottle deposit.

How do you set the price for your products?

The Liquor Control Board of Ontario (LCBO) sets the basic price for every product, including the bottle deposit and all taxes including HST. We add the costs for shipping from Macedonia, LCBO handling and unloading the container, licensing, duties, levies,  laboratory testing, labeling, and all taxes.

The Prices quoted on our web-site and Price List are in Canadian Dollars and include all costs except delivery to you.

Return Policy:

If you encounter a product that is not to your liking, we will refund you the total price paid for any
returned, un-opened bottles.
If you encounter a product that is defective, we will gladly exchange the bottle IF you return the bottle
with the remaining contents. Please do not throw the wine away- we need it returned to give you a
replacement bottle.
Please do not try to get a refund at an LCBO store, they cannot help you because the product was not
purchased in an LCBO store, it was purchased from the LCBO warehouse.

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