Frequently Asked Questions

Frequently Asked Questions

FAQ

The most common questions asked about ordering wine in Ontario.

How do I buy wines and spirits listed on your web-site?

Please contact us by telephone at 416-735-2401 or email macedonap@rogers.com to get an LCBO Order
Form. If the product you want is in the LCBO warehouse, we can order the product within a few days. If
the product you want is not in the LCBO warehouse, we will give your LCBO Order Form to the LCBO and
contact you when the products arrive from Macedonia. Please note the you must be at least 19 years
old to buy alcoholic products in Ontario.

How much wine or spirits do I have to buy?

All of the wines and spirits come in cases of 6 or 12 bottles, beer comes in cases of 24 cans.

Do you sell Macedonian Beer-Pivo?

In the past we have carried Macedonian Beer-Pivo, unfortunately at this time we cannot import beer
due to technical issues with the LCBO. We are working with the LCBO and breweries in Macedonia to fix
this issue.

Can I order wines and spirits if I don’t live in Ontario?

Unfortunately, no. We are only licensed to import wines and spirits into Ontario. We are not able to ship
alcoholic products to other provinces or countries. Please contact us, we may be able to help you find an
importer for our products where you live.

Do you deliver wines and spirits to me or do I have to pick up my order?

For larger orders in the Greater Toronto Area (GTA), we may be able to arrange for delivery. For most
orders, we can arrange for pick up at our office in the north part of Toronto or possibly at one of the
Macedonian Orthodox churches in the GTA.

How do I know what chemicals might be in the wine and spirits I want to buy?

Each product we order from Macedonia has a minimum of 2 laboratory tests.
First, the winery or distillery in Macedonia must test each product before it can be exported.
Second, the LCBO tests each product before they are released for sale in Ontario.
Our products consistently test with very low or non-existent levels of any chemicals, including herbicides
and pesticides.

When do I pay for my order?

You can pay when you get your order, we don’t ask for any pre-payments.

How do I pay for my order?

At this time we are only able to accept payments by cash, cheque or e-transfer.

Do I get my bottle deposit back?

Yes. Return all empty bottles and cans to the Beer Store for a full refund of your bottle deposit.

How do you set the price for your products?

The Liquor Control Board of Ontario sets the basic price for every product, including the bottle deposit and all taxes including HST. We add the costs for licensing, shipping from Macedonia, duties, levies,  laboratory testing, labeling, and all taxes.

The Prices quoted on our web-site and Price List are in Canadian Dollars and include all costs.

Return Policy:

If you encounter a product that is not to your liking, we will refund you the total price paid for any
returned, un-opened bottles.
If you encounter a product that is defective, we will gladly exchange the bottle IF you return the bottle
with the remaining contents. Please do not throw the wine away- we need it returned to give you a
replacement bottle.
Please do not try to get a refund in an LCBO store, they cannot help you because the product was not
purchased in an LCBO store, it was purchased from the LCBO warehouse.